Customer FAQ

We have made the process of placing an order online as simplistic as possible. When you place your order we will need to take some personal information including, but not limited to your Name, address and e-mail address.
For full details and list of everything we require, please have a look at our privacy policy.
If you have a promotional discount code, then enter it in your shopping cart.

If you'd like to order over the phone as oppose to over the website, give our customer service team a call on 01254 957083 and they can help you.

Heatinn accepts multiple forms of payment which are the following:
Credit/Debit Card
Bank Transfer
Cash (Only on purchases collected from our Blackburn Office)

All orders placed are delivered at no extra cost. This can take 2-4 working days. Whilst delivery does happen within these estimates 95% of the time, it is not guaranteed so please allow for any delays. Please note that Image Infrared Panels and Custom Image Infrared Panels can take anywhere up to 12 working days for dispatch, so please bear this in mind when placing your order.
Any Electric Radiators, Heated Towel Rails or Wet System Radiators will take an additional 3-5 working days for delivery, as they are special order items.


Incorrectly Supplied, Damaged Or Missing Goods From Your Order

If you receive your order and you find that the products received are faulty or not even in the parcel then make sure to get in touch straight away by calling 01254 957083 or e-mail hello@heatinn.co.uk.
If any order arrives and the parcel is damaged then we ask that you reject the delivery and have it returned to us. Whether it is structural or aesthetic, any damages must be reported to us with 24 hours so a replace product can be organised. If we are notified about damaged items outside of this 24 hour period then no replacement can be authorised. If the packaging for your order arrives intact, we request that you remove the item from its packaging and inspect it/them to make sure there are no damages to the item(s).

Under the Consumer Rights Act 2015, you have 14 days from the date on which you receive your goods to cancel your order. Should you choose to do so, you will then have a further 14 days from the date on which you notify us to send the goods back to us. If you wish to change your order in any way please follow the relevant steps below:

1. Adding items to your order: Please place a new order for the items you wish to add. Your orders will normally be sent out together, although this is not always a guarantee.

2. Cancelling an order, removing items from said order or changing the information:
If you wish to edit your order in one of these ways then please call our customer service team on 01254 957083 or e-mail hello@heatinn.co.uk, When calling, please be prepared to quote an order number and/or postcode.
If you order has already been dispatched or delivery please refer to our returns policy.

All Heatinn products are covered by a 2 year manufacturer's warranty, which can be upgraded for free to 5 years. This guarantee entitles you to a replace unit if yours were to become faulty.