Delivery Within Mainland UK

All orders placed are delivered at no extra cost. This delivery is on a FedEx 24 Service and can take 1-2 working days. Whilst delivery does happen within these estimates 95% of the time, it is not guaranteed so please allow for any delays. Please note that Image Infrared Panels and Custom Image Infrared Panels can take anywhere up to 10 working days for dispatch, so please bear this in mind when placing your order.

In The Case of Missing Products

If you do not receive your order in the time frame you have been told or expected, then please get in touch at your earliest convenience to let us know. Normally we ask you to wait a few extra days to allow for postage delays, especially around busy times like Christmas.

If after these few days, you still don’t have your items please get in touch and we can investigate the matter with our couriers. If necessary, we may send your order out again as replacements for the misdelivery of the originals.

Incorrectly Supplied, Damaged Or Missing Goods From Your Order

If you receive your order and you find that the products received are faulty or not even in the parcel then make sure to get in touch straight away by calling OUR NUMBER or send an e-mail to OUR EMAIL.

If any order arrives and the parcel is damaged then we ask that you reject the delivery and have it returned to us. Whether it is structural or aesthetic, any damages must be reported to us within 24 hours so a replacement product can be organised. If we are notified about damaged items outside of this 24 hour period then no replacement can be authorised. If the packaging for your order arrives intact, we request that you remove the item from its packaging and inspect it/them to make sure there are no damages to the item(s).

Force Majeure

No liability will be recognised by Heatinn for a failure or delay in performance which is either partially or wholly due to an Act of God, War, Fire, Explosion, Riot, Civil Commotion, Restriction by Government or other competent authorities, Strikes, Lock Outs, Failures in supplies or any other cause outside of our control.

Delivery Of An Order

Subject to stock availability and under normal circumstances, orders placed before 2pm on weekdays (Monday-Friday) are dispatched on that day. Any order received after 1pm will then be dispatched the next day, excluding Saturdays and Sundays.

When expecting delivery delays may take place that are outside of our control. If you wait for up to 30 days for delivery and if you still have not received anything, contact us and we can help with a resolution.

The shipping address supplied when the order is complete is where delivery will be made unless prior or subsequent change of address has been agreed. The accuracy of said address is important and if you notice any errors on your confirmation or invoice e-mails please contact us to resolve it. Unless caused by any negligence from Heatinn, no liability can be accepted for any loss, damages or delays that are a result of incorrect delivery information.

When ordering Indirect Water Cylinders, any failure of delivery as a result of no-one being on site to receive delivery of the cylinder, will result in a £55 redelivery charge to be paid by the customer.

If you’d like more information on the delivery services we offer, please get in touch.